Frequently Asked Questions

Please contact us to discuss by phone or schedule a video chat. We’d love to get to know you better, answer any questions you might have, and have the opportunity to introduce you to a few members of our team! 

Our admissions team can also explain the admissions process, discuss availability, and answer any senior care questions you may have about transitioning into our community. 

Availability can change throughout the year. Please contact our admissions team to learn whether a waiting list currently exists for the type of care you need and to discuss your options. 

We are proud to accept private pay, all PPOs, Medicare, and a wide range of HMOs. No matter what type of insurance you have, our insurance experts will take time to help you understand your plan benefits and the cost of care. 

Yes, our skilled nursing and rehabilitation programs help patients recover safely before returning home or transitioning to another level of care. We provide a unique personalized experience whether you’re suffering from an illness or recovering from a major medical event. Physical, occupational, and speech therapy is conducted under the guidance of licensed experts and is available seven days a week. 

At Citrus Heights Post Acute, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. Call us for the most current, detailed information regarding available visitation options. 

Doctors typically visit within 24 hours of admission. Your nurse will communicate any medical concerns with your doctor before and after they see you. 

Most patients, depending on their condition and when they are admitted, will start rehab within 24 hours of admission and will receive therapy up to five times per week. 

Each case is different and unique. Patient progress is reviewed weekly by our Interdisciplinary Team (IDT) of nurses, therapists, and dietitians. Our main goal is that you reach your highest level of independence. 

We offer daily activities for a wide variety of interests. For your convenience, there is an activity calendar posted in your room. Please contact the Activities Director for additional information. 

At Citrus Heights, we’re proud to offer restaurant-style dining with diets designed by our full-time, in-house Registered Dietitian. 

No, you do not need to provide medications unless specifically told to do so. Upon admission, we will order your medications using our off-site pharmacy then securely store them on-site to ensure safety. 

We encourage you to bring a pair of comfortable shoes and at least seven days worth of comfortable clothing including pajamas and undergarments. 

Yes! We encourage you to bring personal items such as family photos, blankets, and decorative items. Anything that will help make your stay more comfortable. 

Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.